Orders
How do I know my order went through?
You’ll receive an order confirmation email right after checkout, and another email with tracking as soon as your parcel ships. If you don’t see it, please check your spam folder or contact us.
Can I change or cancel my order?
We pack orders quickly, so please contact us as soon as possible. If your order hasn’t shipped yet we’ll gladly update or cancel it.
Which payment methods do you accept?
We accept major credit and debit cards and other secure payment options shown at checkout. Your payment details are encrypted and never stored on our site.
Shipping & Returns
How long does shipping take?
Orders are prepared within 1–2 business days. Delivery times depend on your location and the shipping option you choose at checkout. See our Shipping & Returns page for details.
Do you offer free shipping?
Yes — orders over $99 ship free.
What is your return policy?
Unworn clothing with tags, and unused home items in original condition, can be returned within 30 days of delivery. Sale items and personalised gifts are final sale.
Products
How do I find my clothing size?
Every garment page lists its fit, and our Size Guide has full measurements. Still unsure? Send us your measurements and we’ll recommend a size.
Why does my olive wood piece look different from the photo?
Olive wood has a naturally swirling grain, so every piece is unique. Variations in colour and pattern are part of its beauty, not a flaw.
How do I care for olive wood and cotton?
Hand-wash olive wood and oil it occasionally; wash cotton in warm water and tumble dry low. Full instructions are in our Care Guide.
Do you offer gift wrapping?
Yes! Add a note at checkout and we’ll wrap your items beautifully and include a handwritten card.